How Can We Help You? Welcome to our FAQ section. As a trusted provider in the industrial safety industry, we understand the challenges of monitoring in explosive atmospheres. Whether your project involves petrochemical plants, mining, or marine applications, or you need specific advice on explosion-proof standards, we’ve compiled the answers you need. We aim to match you with robust camera solutions that guarantee safety and reliability. For further assistance, our support team is just a click away.
Things to know before buying
Q: Does the product have certifications? How is the quality guaranteed?
A: ATEX, FCC, CE, RHOS, and other certifications; 2-year warranty.
Q: Do you support customization? Can you produce in large quantities?
A: ODM/OEM customization is available; monthly production capacity is 100,000 units. Guaranteed delivery time with a contract; compensation for late delivery.
Q: Can you provide an inventory catalog and actual product photos?
A: Contact customer service to obtain the latest inventory catalog and actual product photos.
Q: Can I apply for samples?
A: 3-4 popular products are available for free samples each month; only a small shipping cost is required.
Q: Are the prices competitive? Are there discounts?
A: We guarantee the lowest price in the industry; if the price is higher, we will refund the full amount. Bulk purchases enjoy tiered discounts.
Q: What if the shipping cost is high?
A: For SWGJ brand purchases or large-volume orders, we can cover part of the shipping costs.
Q: How long is the warranty? How fast is the after-sales response?
A: 2-year warranty (better than the industry average), after-sales response within 4 hours.
Q: Is there any additional support?
A: We provide industry information, sales techniques, and online and offline marketing planning support.
Q: How long is the lead time for customized orders? Can overseas customs clearance be done?
A: Custom orders take 15-20 days (adjusted according to requirements); we can provide a complete set of export customs clearance documents.